Careers
Company Overview
Over The Edge (OTE) is not your average event company - we’re in the business of adrenaline for impact. We produce urban rappelling experiences across North America, partnering with nonprofits, corporations, and communities to turn fear into bravery and create unforgettable moments. Whether it’s a fundraiser, a team-building experience, or a once-in-a-lifetime thrill, we’ve helped thousands safely go “over the edge” in the name of excitement and purpose. With over 20 years of experience and an impeccable global safety track record, we pride ourselves on our bold innovation, passionate team members, and unwavering commitment to doing things the right way.
Summary
As our Part-Time Client Experience Manager, you will play a critical role in ensuring our clients and internal teams feel supported, prepared, and confident throughout the event lifecycle. This role is the operational backbone of the Client Experience function, responsible for keeping systems, documentation, and event readiness running smoothly.
Our Values:
- Passion is the fire that fuels our work, it’s the driving force behind everything we do!
- Adventure is in our DNA; we embrace new challenges and pursue bold ideas.
- Pride is what we take in our work, our people, and our impact. We are proud of who we are and the differences we make.
What You'll Love About Over The Edge:
- Meaningful work - you are helping to creating thousands of life-changing experiences
- Thrive in a mission-driven, entrepreneurial culture that rewards initiative, creativity, and results
- Play a key role in a respected brand with a truly unique niche in the event space
- Casual, yet professional, flexible remote work environment
- A team you can trust and that cares about your success
What You Will Do:
- Serve as a primary point of contact for assigned nonprofit clients and building representatives
- Guide clients through the event process using established timelines and workflows
- Coordinate event logistics and documentation
- Maintain accurate client records
- Ensure deadlines are met and information is complete
- Support contract and renewal administration (no sales responsibilities)
- Identify risks early and escalate when needed
- Support event-week logistics and post-event follow-up
- Contribute to special projects and process improvements
What You Need to Get the Job Done:
- 5+ years of experience in client support, coordination, or event-based roles
- Strong organizational and time-management skills
- Ability to manage multiple deadlines
- Clear, professional communication skills
- Comfort with CRM and workflow tools. Salesforce experience an asset.
- Strong problem-solving ability
- High accountability and dependability
Does This Sound Like You?
- You take real pride in doing things properly — you notice when something is missing, incomplete, or unclear and fix it before it becomes a problem.
- You’re comfortable supporting multiple clients, deadlines, and systems at once, and you bring calm and focus to busy or high-pressure periods.
- You communicate clearly and professionally with a wide range of people — from nonprofit staff and building representatives to internal teammates.
- You value structure, checklists, and process, but you’re also adaptable when plans change or events shift.
- You understand that great client experience is built on accuracy, preparation, and trust, not just friendliness.
- You work well independently, manage your time effectively, and know when to escalate an issue rather than letting it linger.
- You appreciate being part of a mission-driven team, and you resonate with Over The Edge’s values of Passion, Adventure, and Pride in a grounded, professional way.
If you thrive in a lively environment where your leadership can make a real difference, we invite you to bring your expertise to Over the Edge. Join us in creating unforgettable experiences that support meaningful causes, your next adventure awaits! Please send Resume and Cover Letter to careers@overtheedgeusa.com
“No one will want to do this.”